Frequently Asked Questions
Everything you need to know about our authentic Egyptian flavors.
How do you ensure the freshness of your food products?
We source all our ingredients directly from local Egyptian farms and use climate-controlled packaging to ensure that every item reaches your doorstep in peak condition.
What is the estimated delivery time for domestic orders?
Standard delivery within Egypt typically takes 1-3 business days. Expedited shipping options are available at checkout for major cities like Cairo and Alexandria.
Do you offer international shipping for your gourmet items?
Yes, we ship our non-perishable goods and pantry staples worldwide. Shipping costs and delivery times vary based on the destination country and weight of the order.
What is your return policy for food items?
Due to the nature of food products, we cannot accept returns on opened items. However, if your order arrives damaged or incorrect, please contact our support team within 24 hours for a full refund or replacement.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard), Fawry, and Cash on Delivery (COD) for orders within Egypt.
Are your products certified organic or non-GMO?
Many of our products are traditional organic varieties. Please refer to the 'Product Details' section on individual item pages for specific certifications and ingredient lists.